roots

Balanced Oak is an independently owned massage studio rooted in the Historic Oak Cliff Community just southwest of downtown Dallas, Texas. Owner Janie Ottwell has long lived in Oak Cliff and felt it was essential to establish her business in this vibrant and eclectic area.

Janie graduated from the Hands-On Approach School of Massage in Dallas, Texas, in 2014. There, she completed over 500 hours of training in anatomy, physiology, kinesiology, Swedish, Deep Tissue, and Myofascial Release therapies. She has also completed many continuing education courses in various subjects, including palpation, Thai massage, and acupressure. In 2024, she received training, attunements, and certification with Diane Stein and is now a Reiki Practitioner and Master Teacher. Janie has been an Associated Bodywork & Massage Professionals member since 2014.

Janie has helped many clients get relief from issues such as chronic headaches, back pain, neck and shoulder pain, and sciatica. She can personalize a massage around what your body needs… whether that is relaxation, a therapeutic focus, or a combination of both.

In 2019, Janie completed a course at Equissage Texas for certification as a Certified Equine Sports Massage Therapist.

Janie is a mama to three girls. She enjoys yoga, hiking, traveling in her Airstream to dog shows, and all things Jeep.

what does “Balanced Oak” mean?

Wellness is generally defined as a healthy “balance” of the mind, body, and spirit that results in overall well-being. Here at Balanced Oak, massage therapy is essential to maintaining this balance.

And “Oak”… for Oak Cliff, of course!

policies

arrival

New clients should arrive 10-15 minutes prior to the scheduled starting time to allow time to fill out the new client intake form. Existing clients should arrive 5-10 minutes prior to the scheduled starting time to allow discussion of your needs and prepare for the massage. Early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your massage may be shortened in order to keep on schedule. The original treatment time will still be charged. If and when the schedule allows, we may be able to accommodate a partial or full appointment. This will be at our discretion.

cancellation

Please honor the commitment of our staff to serve you by notifying us a minimum of 24 hours in advance if you need to cancel. This gives Balanced Oak enough time to fill the slot and notify interested clients looking for time. Our cancellation fee is 50% of the cost of the service or forfeiture of voucher or certificate on file if less than the minimum notice is given. Late arrival will deduct from your scheduled treatment time and you will be responsible for the full cost of the service length reserved.

no show

A “No Show” will incur a 50% charge which will need to be paid before any further sessions can be reserved.

illness

If you are sick/contagious, please reschedule your appointment for another time. At least 24 hours notice must be given prior to your scheduled appointment. If less than 24 hours is given, you will be charged 50% of the cost of the service. If you fail to show and/or do not call, you will be charged 50% of the cost of the service.

informed consent

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

scope of practice

Balanced Oak’s Licensed Massage Therapists (LMTs) are NOT physicians and cannot diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The LMT is required to refer you for diagnosis and to follow recommendations of your physician.

respect for client needs

Your massage therapist is happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. Just ask.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop the massage at any time and is free to leave (session is charge in full). The client will always be modestly draped. Only the area being massaged will be undraped.

Occasionally, an emotional response to massage occurs. If this happens, it is OK to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.

professional boundaries

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Low back, hip & gluteal area will be massaged (if needed and only with permission) and can be worked through the draping.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

Minors (people under the age of 18) will only be massaged when accompanied by parent/guardian, and the parent/guardian must be present in the massage session.

confidentiality & conversation

The discussion between the LMT and the client is confidential. The client may or may not choose to talk during the massage. We are happy to listen to your conversation and share our professional expertise, but prefer to not discuss topics of a political, private or sexual nature.

existing/new medical conditions

It is the responsibility of the client to keep the LMT informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.

payment

Full payments is expected at the end of the scheduled appointment. Payment is accepted in the form of credit cards (Visa, Mastercard, Discover, American Express), or cash. All packages must be paid in full prior to the session(s).

“This is a gem in Bishop Arts! Never want to go to another chain massage place after this. The approach is more tailored toward what you are specifically looking to get out of the massage as opposed to a style. This allows for an individualistic massage that is always a little different based on how your body feels. Love supporting a small, women owned and operated business!”

S.M.

frequently asked questions

arrival

New clients should arrive 10-15 minutes prior to the scheduled starting time to allow time to fill out the new client intake form. Existing clients should arrive 5-10 minutes prior to the scheduled starting time to allow discussion of your needs and prepare for the massage. Early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your massage may be shortened in order to keep on schedule. The original treatment time will still be charged. If and when the schedule allows, we may be able to accommodate a partial or full appointment. This will be at our discretion.

What type of massage services are offered?

At Balanced Oak, we only offer professional therapeutic massage. No sensual, sexual or erotic massages are offered here, so please, do not ask.

Must I be completely undressed?

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

Will the therapist be present when I disrobe?

No. The therapist will leave the room while you undress, get on the table, and cover yourself with the top sheet.

Will I be covered during the session?

Yes. You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

What parts of my body will be massaged?

A typical full-body session will include work on your back, arms, hands, glutes, legs, feet, head, neck, and shoulders. If you would like to avoid an area, please let your therapist know before the massage.

What will the massage feel like?

A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session will start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. A light lotion is used to reduce friction to the skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage is most effective when your body is not resisting.

What should I do during the massage?

Before the massage begins, feel free to ask your therapist any questions about the technique or the upcoming session. During the massage, make yourself comfortable. Your therapist will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. Many people fall asleep on the table! And that’s OK. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

How will I feel after the massage?

Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. It is recommended you drink plenty of water and stay hydrated after your massage.

What are the benefits?

Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.

Are there any medical conditions that would make massage inadvisable?

Yes. That is why it’s important that you completely and honestly fill out your intake form before you begin your session. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.